Why hire a professional?
A professional may be an individual or a company.
A professional cleaner/service is licensed and insured (sometimes bonded).
A professional cleaner/service won't require that you pay cash.
A professional cleaner/service pay its taxes... just like you.
A professional cleaner/service does not pay its employees under the table.
A professional cleaner/service has the proper training to clean.
A professional cleaner/service provides quality tools and equipment.
Invest in a company that is licensed and insured... that stands behind their work. Ensure that employees carry the proper insurances and pay the required taxes. And most importantly, GO WITH YOUR GUT! You are inviting someone into your home and into the lives of your family. Be smart. Be safe.
How can I give my Cleaning Technicians new instructions?
It's easy! When you have new or extra instructions, you can leave a note on the kitchen counter or you can call the office and we will be sure to give the instructions you want to be followed by every visit. It's best to call the office and we will include the information in your permanent records.
What if I need to change my cleaning day this week?
We really appreciate as much notice as possible when you need to reschedule. We hold your spot for you and often turn down other business to do so. If we have enough notice we can usually fill your spot and keep your Cleaning Technicians working.
What if my Cleaning Technicians break an item in my home?
Your Cleaning Technicians are careful with your possessions, but we do know that accidents can happen. If any damage/loss does occur, please notify our office immediately and we will either repair or replace the damaged item if we determine that we are responsible. All of our Cleaning Technicians are bonded and insured.
How can I be sure I will receive quality service?
Our policy is 100% customer satisfaction. We want all of our customers to be delighted with our service! If you have a problem, we will resolve the issue right away. Please call us as 719-429-8825 as soon as possible, preferably within 24 hours of provided service.
Who cleans my home?
Elite Luxury Home Cleaning's hiring process ensures that our potential employees fit our criteria, meet our client's expectations, and will become excellent representatives of our company. These criteria include, but are not limited to the following: personal and working interviews and references.
We prefer to send the same technicians each cleaning. Occasionally we have to make staffing changes due to vacations, sick days, etc. However, we try very hard to accommodate special requests.
How many Cleaning Technicians will come to my house?
We typically send a team of 3 Cleaning Technicians. We do our best to assign the same team to your house every time.
Do I have to be home when the Cleaning Technicians clean?
No. In fact, most customers are not home when we clean. We are licensed, bonded and insured professionals who will use the utmost care while in your home and on your property. Our staff is trained to work independently, completing their cleaning without anyone being home. However, if someone is at home, this not a problem.
How do I pay for my housecleaning?
Payment is due the day of your cleaning. We accept VISA or MasterCard. Some client prefers to leave a check or cash on the kitchen counter the day of their cleaning. We do require a credit card on file in the event you have forgotten to leave payment.
What about our pet(s)?
We want you and your pet(s) to be happy while your Cleaning Technicians are in hour house! Please call the office with instructions as to how you wish your pet(s) to be handled. If you have a pet that has exhibited questionable behavior, we ask that the pet is in a kennel, outside, or in a room that is not be cleaned. When we are at your home we would love to take your dog(s) for a short walk - just let us know!